Refund eligibility follows Transpovia's Cancellation Policy: cancellations made at least 24 hours before pickup receive a full refund, while cancellations made less than 24 hours before pickup are charged in full and are non-refundable.
Refund Approval Process
If your booking qualifies for a refund, the request is reviewed and approved before being issued. Once approved, the refund is sent back to the original payment method used at checkout. For security reasons, refunds cannot be redirected to a different card or account.
Processing Time
After the refund is processed, timing is determined by your bank or card provider. Most refunds appear within a few business days, but processing times may vary depending on your financial institution. You will receive email updates confirming each step of the process.
Need Assistance?
If a refund appears delayed or if you have questions about eligibility, support can assist by verifying the status and providing clarification. Reviewing your confirmation email ensures you have accurate expectations based on your specific location and booking terms.
