Cancellation Policy
Effective Date: August 28, 2025Rules and conditions governing booking cancellations and refunds.
At Transpovia, we understand that travel plans can change unexpectedly. This Cancellation Policy explains the rules and conditions that apply to cancellations, modifications, no-shows, and refunds for reservations made through our website (www.transpovia.com), mobile applications, or partner networks.
General Principles
Technology Platform
Transpovia operates as a technology platform that connects customers with licensed, independent transportation providers ("Providers").
Booking Confirmation
All bookings are confirmed only after full payment has been received and a confirmation email has been issued.
Universal Application
This policy applies to all reservations, regardless of the vehicle type, service class, or booking channel.
Standardized Rules
Our principles ensure transparency and consistency for both travelers and service providers globally.
2. Standard Cancellations
Refund Eligibility Summary
Always aim to cancel at least 24 hours in advance to secure a full refund to your original payment method.
Flight Cancellations, Diversions, and Delays
Specific rules regarding disruptions to air travel and their impact on your ground transportation.
Canceled or Diverted
If your flight is canceled or diverted, your reservation is marked as a No-Show and is non-refundable.
Flight Delayed
Providers adjust times for standard delays. Extended waiting periods beyond grace limits may incur additional charges.
Immediate Notification
Customers must contact Transpovia immediately during flight issues to explore potential alternative arrangements.
4. No-Shows
- 45 mins grace for airport transfers
- 15 mins grace for non-airport pickups
- Failure to appear is charged in full
- No refunds issued for No-Show status
5. Reservation Modifications
Request changes up to 24 hours before pickup, subject to availability. Last-minute modifications (<24h) are treated as cancellations. Note that blackout dates during holidays may restrict changes.
Customers are responsible for reviewing booking confirmations carefully after any modification.
Processing of Refunds
Cancellation Approval
Our team verifies refund eligibility based on the policy timeframe.
7-Day Processing
Refunds are initiated within 7 business days of approval.
Original Method
Funds are always returned to the original payment source used.
Bank Clearance
Individual banks may require additional days to reflect the credit.
Non-Refundable Circumstances
Refunds will not be provided in the following cases:
Key Policy Areas
8. Force Majeure
Events beyond reasonable control (natural disasters, pandemics, government restrictions) may exempt standard refund rules.
Booking Accuracy
Customers are responsible for ensuring flight details, addresses, and contact info are 100% correct.
Reachability
Customers must remain reachable via the phone number or email provided during the entire booking period.
Schedule Changes
Responsibility for informing Transpovia immediately of any travel schedule changes lies with the customer.
Policy Compliance
By booking, customers agree to comply with all outlined rules and conditions in this policy.
Contact Information
For cancellation requests or questions regarding this policy, please contact us through our official channels.
Note: Refunds (if eligible) will be processed within 7 business days back to your original payment method.
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