Your privacy matters to us. Here's how we collect, use, and protect your information.
This Privacy Policy outlines how Transpovia collects, uses, and safeguards your personal data when you use our website or services. We are committed to protecting your privacy and ensuring the security of your information.
What Information We Collect
Name, Phone Number, Email
Essential contact details required to manage your account and bookings.
Location Data & GPS Information
Coordinates and address data to facilitate pickups and calculate routes.
Payment Details
Processed securely via trusted third-party payment gateways.
Cookies and Usage Data
Data about how you interact with our platform to personalize your experience.
Device/Browser Information
Used for analytics to improve website performance and security.
Location Data Collection
"Location data is only collected when you actively use our services or when you grant permission through your device settings. You can disable location services at any time through your device settings, though this may limit certain app functionality."
How We Use Your Information
Transparent information on how your data helps us provide better services.
To provide location-based services
We use your location data to facilitate pickups, calculate routes, estimate arrival times, and provide accurate transportation services.
To process your bookings
We use your information to confirm and manage your transportation reservations.
To communicate ride details
We send you updates about your booking, including pickup times and any changes.
To improve user experience
We analyze user data to enhance our website and services.
For legal compliance
We comply with legal requirements and ensure the smooth operation of our business.
SMS Communications & Consent
By providing your mobile phone number during account registration or when making a booking, you consent to receive transactional SMS messages from Transpovia. These messages may include one-time passcodes (OTP) for account verification, booking confirmations, booking updates, driver arrival notifications, reminders, and other service-related communications.
Message frequency varies based on user activity. Message and data rates may apply. You may opt out at any time by replying STOP to any message.
Data Sharing & Security
We may share your personal information with trusted third-party service providers that support our operations strictly for the purpose of facilitating bookings. We do not sell, rent, or trade your personal data to third parties for commercial gain.
We implement industry-standard security measures, including SSL encryption, secure servers, and protected databases, to safeguard your personal information against unauthorized access.
Cookies & Analytics
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve our services. This includes tracking traffic originating from affiliate partners. Affiliate tracking cookies are stored for up to 30 days to properly attribute referrals and commissions.
We also use analytics tools to understand how visitors interact with our website, such as pages viewed, time spent on the site, and traffic sources. This data helps us optimize performance, improve user experience, and refine our marketing strategies.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may impact certain website features or functionality.
Your Rights
You have the right to request access to the personal data we hold about you, request corrections, or request deletion of your information, subject to applicable legal and operational requirements. You may also object to certain data processing activities, including the use of your data for marketing or remarketing purposes. To exercise these rights or submit a privacy-related request, please contact us using the details provided below.
Contact Us
We are committed to handling all data protection requests promptly and in accordance with applicable privacy laws and regulations.
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