Terms & Conditions
Terms & Conditions
Complete terms governing the use of our services and reservations.
Effective Date: August 28, 2025
Welcome to Transpovia! By accessing or booking through our website (www.transpovia.com), mobile apps, or affiliated partner networks (collectively, the "Service"), you agree to these Terms of Service ("Terms"). These Terms form a legally binding agreement between you ("Customer") and Transpovia, Inc. ("Transpovia," "we," "our," or "us").
Detailed Terms
1. About Transpovia
- •Technology platform for ground transportation.
- •We do not own vehicles or employ drivers.
- •Direct service agreement with the Provider.
2. Eligibility to Book
- •Must be at least 18 years old.
- •Authority to enter into legal Terms.
- •Accurate booking information is required.
3. Reservations and Confirmation
- •Confirmed after full payment processing.
- •Customer responsible for detail verification.
- •Errors may lead to delays or extra charges.
4. Luggage Policy
- •One standard piece of luggage per passenger.
- •Oversized items must be declared in advance.
- •No liability for loss or damage to items.
Key Policies
5. No-Show and Waiting Policy
Grace periods of 45m for airports, 15m for others. Full charge for No-Shows.
6. Flight Monitoring
Providers monitor delays; canceled/diverted flights treated as No-Show.
7. Service Fulfillment
Vehicle categories are guaranteed or upgraded; replacements provided for breakdowns.
8. Customer Responsibilities
Be ready at scheduled time; treat drivers and vehicles with respect.
9. Limitations of Service
No liability for traffic, weather, or events outside Provider control.
Mutual Agreement
Understanding these policies ensures a smooth and reliable transportation experience for all parties involved.
Additional Terms
Specific details regarding financial operations and service modifications.
10. Refunds
Full refund for cancellations >24h. Non-refundable within 24h or for flight diversions.
11. Liability
Liability limited to booking amount. Transpovia acts as an intermediary only.
12. Modifications
We reserve the right to amend terms at any time; continued use constitutes acceptance.
Governing Law
- Governed by the laws of New York State, USA
- Binding arbitration in New York, NY
- Waiver of jury trial rights
- Class action participation waiver
Updates & Disclaimers
Transpovia reserves the right to amend these Terms, policies, or Service features at any time. Updated Terms will be published on the website with a revised effective date.
Customers are encouraged to purchase travel insurance to cover unforeseen disruptions.
Contact & Support
Visit Help Center
Find answers to common questions about bookings and terms.
Report an Issue
Contact support immediately if you face issues at pickup.
Modify Booking
Update your reservation details via your dashboard or app.
Legal Inquiries
Reach our legal team at legal@transpovia.com for clarifications.
Understanding Your Rights
We ensure transparency and fairness in our service delivery.
Key Considerations
Intermediary Role
Transpovia is a technology platform connecting you with licensed providers, not a transportation company.
Cancellation Policy
Ensure changes are made at least 24 hours in advance to remain eligible for full refunds.
Liability Limits
Our liability is strictly limited to the booking amount; we are not liable for consequential damages.
Legal Documentation
By continuing to use our service, you acknowledge and agree to the terms outlined above.
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