You can change or cancel your booking easily using the Manage My Booking option. This feature is available directly from your confirmation email or through our website. In your email, click the Manage My Booking button to access your reservation details. If you prefer to visit the website, look for the Manage My Booking button and enter your booking reference and email address to continue.
Making Changes to Your Booking
Once inside your booking, you can review your trip details and make eligible changes such as updating pickup time, passenger information, or contact details. Cancellation options follow Transpovia's Cancellation Policy. Changes are allowed up to 24 hours before scheduled pickup; later change requests are treated as cancellations and subject to the full cancellation charge. Cancellations made at least 24 hours before pickup receive a full refund, while later cancellations are charged in full and are non-refundable.
Understanding Terms and Conditions
All applicable conditions are clearly displayed before you confirm any change or cancellation. This ensures transparency and helps you understand whether fees apply. If you need assistance or cannot access your booking, support is available to help guide you through the process.
